FAQ

1. What services do you offer?
a. Home Care services include help with bathing, dressing, grooming medication reminders, escort and companion services, and vital sign monitoring.
b. Home Health services include skilled nursing services such as wound care/dressing changes, medication management and care coordination.
c. Supportive services are also provided which consist of transportation, housekeeping, meal delivery and home spa services.

We understand that every client has unique needs, so our full range of in-home services can be tailored to your Service/Care Plan.

2. What is a Service/Care Plan?
A Service/Care Plan is a customized, individualized plan developed for a client, which states the services to be provided based on the identified assistance needed by the client.

3. Do you care for people with dementia?
Clients identified to have some form of dementia are provided services based on their individual needs, choices and preferences for as long as it is safely possible.

4. What areas do you serve?
For a list of Honolulu neighborhoods served, please click here. For specific details, please call (808) 983-5900.

5. Are Home Care services covered by Medicare or insurance?
Currently, Arcadia Home Health Services accepts private pay only. Home Care services may be reimbursed by long term care insurance based on the benefits of your policy, which you would need to discuss with your insurance provider.

6.What is the difference between Arcadia Home Health and Arcadia At Home? 
Arcadia Home Health is a non-membership program that offers in-home services with no long-term contract.

Arcadia At Home is a membership program that provides in-home services with the assurance of guaranteed lifetime care.

7. Will I be able to choose my caregiver?
Caregivers are assigned to our clients bearing in mind their preferences and needs, and we will do our best to ensure the consistency of caregivers for our clients.

8. How can you ensure my caregiver will be trustworthy and reliable?
All of our caregivers and staff including Registered Nurses, Certified Nurse Aides, Nurse Aides, delivery personnel, and housekeepers are thoroughly screened, passing a rigorous background check. You can be assured you or your loved one is cared for by a trained professional who is both compassionate and trustworthy.

Arcadia Home Health Services is part of the Arcadia Family of Companies, which has 50 years’ experience of caring for Hawaii’s seniors in a variety of settings. With Arcadia Home Health Services, you will receive Arcadia-quality care when you want and need it.

9. When will I be billed?
Monthly invoices of the services received are mailed out at the beginning of the following month.

10. How do I start service?
Please call (808) 983-5900 or email info@arcadia-hi.org to speak with someone to set up your services.