Member Services Coordinator

Website The Arcadia Family of Companies

Member  Services Coordinator

Service Location: Arcadia At Home
Address: 1660 S. Beretania Street, Honolulu, HI 96822

Basic Job Description:

  • Performs assessments, planning and service delivery for members
  • Builds relationships with internal partners, members and their families through various communication channels
  • Assesses the wellness needs of members to identify possible health care needs and services
  • Ensures that member needs are met through provision of services
  • Enters and maintains member information within electronic systems
  • Executes administrative tasks including but not limited to: billing statements and insurance payments
  • On-call 24/7 for emergencies and coordinating care as needed

Requirements:

    • Experience in care coordination with individuals and families
    • Experience in the field of gerontology & customer service
    • Ability to build good rapport with prospects, members, families, across the family of companies
    • Excellent communication and problem solving skills
    • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience in Home Care coordination strongly desired
    • The flexibility to meet business and members’ needs
    • A valid driver’s license and driving abstract indicating no moving violations

Job Type: Full Time (40 hrs per week), working 8am-4pm Monday through Friday, and as needed

Application Instructions:

To apply for employment, please click the “Apply for job” button below to display the hyperlink to our application.

For further assistance please contact Human Resources at employment@arcadia-hi.org or at (808)983-5918