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May 5, 2020

Letter for Central Union Church Adult Day Care & Day Health Center

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May 5, 2020

Dear Clients and Families,

As we move into Week 8 of the COVID-19 pandemic, thank you for your continued patience and personal efforts to help “flatten the curve” within our state and keeping COVID-19 out of the Arcadia Family of Companies. We have come together as a family – residents, clients, members and staff working toward a common goal – thank you for making this happen!

“Silver Linings of COVID-19” and “Conversations” continue to serve as effective communication tools and ways to celebrate positive moments during this pandemic. The Arcadia Family remains secure with respect to PPE supply and continues to receive shipments daily. Staff remain committed, dedicated, passionate and grateful to serve all of you.

As of May 1st, the Arcadia Family of Companies has performed COVID-19 testing for 12 residents at Arcadia, 4 residents at 15 Craigside, 2 clients with Arcadia Home Health Services and 18 staff. All tests have been negative.

This letter provides an update of new and existing restrictions for the Arcadia Family of Companies in light of Governor Ige’s extension of the “stay at home” order through May 31st, Honolulu Mayor Kirk Caldwell’s reopening of some “low-risk” businesses on May 1st and Governor Ige’s decision to reopen malls and some retailers on May 7th

• As we have seen not only across our nation but on a global scale, our kupuna are at a much higher risk in terms of contracting and being able to recover from COVID-19. We want to avoid putting our kupuna at risk at all costs and will therefore extend the current closure of the Center with the possibility of resuming services on June 1, 2020.

• We understand that mental well-being is a concern during this time and family caregivers and clients may be experiencing added stress as ‘normal’ routines are modified and there continues to be many uncertainties about the future. With this in mind, we hope to provide you with some additional support including:

o E Malama Mau (Enduring Care) – a virtual caregiver support group starting May 6th. This support group will be led by Sara Tompkison, Licensed Social Worker for the adult day care program, and will include a variety of topics over a 5-week period.

o Activity Packets – to be mailed to each client which will include a copy of the most recent program newsletter, a sample daily schedule and some printed materials such as puzzles and coloring sheets.

o Program Director Jennifer Souza continues to be available to support you during this time. Please reach out to her if additional assistance or resources are needed.

• While the future is uncertain in terms of the exact date the center will re-open, we are beginning to plan for what the program will look like post-COVID. We will continue to keep you informed on the re-opening and any significant changes or necessary precautionary measures that may be implemented. As we look to reopen and as restrictions in our community slowly start to loosen, the question of implementing universal testing had been posed. The Arcadia Family of Companies has discussed universal testing of all residents and staff with its Medical Directors and we will not be moving forward with universal testing at this time. We do continue to test residents and staff based on CDC and DOH guidelines. If you have any questions about this please contact Stacey Young, COO, at 983-5901 or

• Without a vaccine, the most effective way to fight COVID-19 is through preventive measures. We ALL must continue to practice these life-saving measures:

o Stay at home and avoid going out into the greater community.

o Continue social distancing - treat everyone as though they have the virus and maintain the recommended six-foot distance between you and the person closest to you.

o Practice excellent hand hygiene by washing your hands with soap and water for at least 20 seconds.

o If you do need to leave your home for essential business it is best that you wear a mask when out in public.

In closing, I remind all of us that COVID-19 is a marathon, not a sprint. Just because government is beginning to loosen restrictions on “low risk businesses” and reopen malls and select retailers, does not mean that health care providers such as the Arcadia Family of Companies can or will do the same. We are home to and care for the most vulnerable population in this pandemic and must ensure the health and welfare of all of you. I ask that we continue to watch out for each other, take care of one another and stand strong against COVID-19 and not allow it to enter our organization.

Stay safe and healthy,

Suzie Schulberg

President & CEO

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© Arcadia Family of Companies 808-533-5416 1434 Punahou Street, Honolulu, HI, 96822-4754