May 29, 2020

COVID-19 Updates

The world is grappling with an issue of enormous scale and we believe it is our role and responsibility during this time to prioritize two things: the health and well-being of our residents, members and clients as well as providing a safe work environment for our staff.

It is through that lens, we will continue to make decisions with vigilance and courage, informed by the latest science-based information and guided by our Arcadia Family of Companies Mission and Core Values.

Since we first began navigating COVID-19, our goal has been to lead with care and transparency always looking to base our decision-making on facts and science. Our commitment is to always do what’s best for you, the residents and our staff.

Measures effective immediately until further notice for both 15 Craigside & Arcadia:

• Visitors are not allowed in the building and will be asked to delay their visits until further notice. This includes Guestroom stays.

• The Health Care Center is quarantined meaning visitors allowed in the Health Care Center will only be essential personnel.

• All events involving external visitors, performers or facilitators will be cancelled.

• All recreational excursions and shuttle runs are suspended. Shuttle runs for medical purposes will still occur.

• Screening of staff and essential contractors continues with a more extensive screening questionnaire.

• Additionally, we are tracking staff illnesses and whether or not they have a second job and where that job is.

• Mail service will not be interrupted.

• Residents will not be allowed to go between communities (15 Craigside and Arcadia).

• Management will minimize staff who go between 15 Craigside and Arcadia.

• Visits to 15 Craigside and Arcadia by Arcadia At Home Members are suspended.

• Daily tours for prospective residents have been discontinued.

• Dining Services: We have transitioned to in-room dining for all meals. Residents will submit their meal ticket to place their orders. For those on special diets, a staff member will provide assistance with meal ticket submissions. Meals will be prepacked and delivered for breakfast, lunch and dinner.

• Resident temperature checks will be conducted daily. Residents are to visit the Employee Wellness Screening Station or the Reception Desk to have their temperature taken at their convenience.

• In light of the financial impact COVID-19 is having locally, nationally and globally, Vivian Lai and her Finance Team will be reforecasting numbers for the family of companies.